Microsoft has pulled its latest Windows 10 update offline after users reported missing files. It's the hottest in a string of incidents with regular patches and Microsoft's larger Windows 10 updates who have been causing issues for a PC users this coming year. While Microsoft tests Windows 10 with a good number of beta testers, you'll find signs that public feedback loop isn't always working. Trapped on video tape Microsoft delayed its April 2018 Windows 10 update owing to last minute Blue screen of death of Death issues, and then suddenly had to fix desktop and Chrome freezing issues after this is shipped to approximately 600 million machines.

Microsoft now faces questions over how these updates have caused big issues, and why the lender didn't pick them up in testing. These questions tend to be relevant because appears Microsoft was warned about the two of these major bugs before a company shipped the April and October 2018 updates. Reports of this desktop freezing bug were submitted many times by testers captured, but don't appear to have been flagged as a bigger problem simply because they weren't up voted.

Microsoft was warned during these issues

Likewise, the recent data deletion issue was flagged in feedback reports from months before Microsoft released the October 2018 Update in the past. It's still unknown how many are affected by this current issue, but it's enough to possess forced Microsoft to download the update entirely ?a a unique step of the company.

Microsoft's big change for Windows 10 was hearing its customers big event Windows 8 disaster. Besides developing the os behind closed doors, the company opened up for everyone to endeavor early access to builds and help report issues. It was actually a daunting prospect for then-Windows chief Terry Myerson, who admitted in some 2015 interview with Verge that "you're putting versus each other there when it's dirty, then you're getting heaps of different feedback and issues you know is broken."

Microsoft was probably relying on its Windows Insider program a bunch of for Windows 10, though. Microsoft largely eliminated its dedicated Software Test Engineer (STE) roles for Windows down huge round of layoffs each year ahead of the Windows 10 release. Instead, it includes favored developers testing their very own work, or reports with the Windows Insider feedback program.

Hal Berenson, who spent years working at Microsoft as being a distinguished engineer, believes one can find three possibilities to do this latest data deletion bug shipping around the public. "(1) They couldn't isolate the issue and decided it absolutely was rare enough to ship anyway. (2) Automated filtering tools neglected to catch that this particular was a major problem despite rarity. (3) Installed in a fix, on the other hand didn't fix all cases," says Berenson in tweet. "My actual vote is on #3, because I've observed that happen usually in my career."

Microsoft hasn't already yet revealed the reason this deletion bug lasted into the Windows 10 October 2018 Update, but it's unlikely the business ever will. An assistance article reveals Microsoft is investigating "isolated reports" of documents going missing as soon as the Windows 10 October 2018 Update is installed. Microsoft's Windows Insider chief, Dona Sarkar, says affected users should call Microsoft's support line given that the company has "the tools to receive back to a quality state."

Manner in which, it's not a good opt for Microsoft's Windows 10 feedback program. Microsoft was bold in the move to allow people to test Windows 10, however it now requires to recognize a few issues with Windows software quality. Windows 10 is in addition facing several of issues related to once a month security update patches, difficult even forced enterprise patching veteran Susan Bradley to share an open letter to Microsoft captured.The company's answer to these issues will now be a big test for Windows 10, which has been generally appreciated. If Microsoft is truly listening to customers then now is the time to prove it.